It doesn’t take long for a snowflake to become an avalanche. A seemingly minor server event can quickly cause a server crash. So being able to proactively prevent a small event, or series of events, from escalating to a big problem became the mission of Steve Rogacki, manager of technology services at Universal Health Services (UHS).
Steve noticed that UHS’ technology management workflow was entirely reactive. System administrators were being made aware of issues through a swell of tickets from users. It was clear to him that he needed to find a way to manage systems proactively.![]()
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